Frequently Asked Questions

The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).

An eSIM card refers to a digital SIM card that enables you to set up a mobile plan from your service provider without needing a physical nano-SIM card.

To activate your eSIM card, just follow these 3 straightforward steps: 1) Indicate your destination 2) Pick a data package 3) Scan the QR code using your smartphone.

A physical SIM card is a tiny chip that you insert into your phone, whereas an eSIM card is a digital SIM card that allows you to activate a mobile plan from your service provider without requiring a physical nano-SIM card.

Explore our dedicated page listing supported devices to verify if your phone is eSIM-compatible.

Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.